What if the facial recognition does not recognise my selfie?

Modified on: Fri, 18 Jun, 2021 at 8:54 AM

If facial recognition is not accepted, check the WIFI or mobile data connection and ensure that the App is updated on Play store or App store.

You have 5 attempts to take a selfie.

After utilizing all attempts choose the live selfie, which will be approved within 15 minutes.

If the App is not allowing you to take a live selfie or the live selfie is not approved within 15 minutes, please contact the Support team on MANCOSA Student Comms App chats, Live Chat on MANCOSA Connect, or call 0861 800 000.

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What if the facial recognition does not recognise my selfie?

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