- A complaint is considered to be an expression of a legitimate concern regarding some aspect of MANCOSA’s provision and/or operation which needs a response.
- Principles
- Every attempt will be made to deal with student complaints as effectively as possible. Complaints will be treated in confidence and no victimisation or discrimination of any kind will be tolerated against the complainant.
- Anonymous complaints against a person or persons will NOT be considered. The procedure is outlined in the Student Code of Conduct.
- MANCOSA reserves the right to communicate directly to a student in the event that a complaint has been lodged. MANCOSA reserves the right not to address any complaints lodged by a student or group of students who do not follow the correct complaints procedure as outlined in the Student Code of Conduct.
- All queries and complaints including those related to MANCOSA electronic facilities (such as IT and website information) must be forwarded to Student Services on:
Freshdesk: https://mancosa.freshdesk.com/support/tickets/new
Tel: (+27) 31 300 7200 or (+27) 861 800 000
[IR22] Complaints
Modified on: Wed, 19 May, 2021 at 4:14 PM
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