1. Student Services - MANCOSA’s Student Services is situated at its Head Office in Durban, South Africa. It is the first point of contact for all student administration queries and complaints. MANCOSA has a unique-number tracking system to record student queries, whether administrative or academic. This reference number is issued to students. Student Services aims to achieve a response time of between 24 to 48 hours for all queries. All queries and complaints including those related to MANCOSA electronic facilities (such as IT and website information) must be forwarded to Student Services on:
    Fresh desk: https://mancosa.freshdesk.com/support/tickets/new
    Tel: (+27) 31 300 7200 or (+27) 861 800 000

  2. Research and Workshops (Academic Support) 
    1.  The Postgraduate Research Department is mandated to support postgraduate research student success administratively and academically. 
    2. The Postgraduate Research Department executes its mandate, by advancing the environment that underpins. 
    3. The promotion of intellectual and scholarly inquiry, 
    4. The development of appropriate research competencies, 
    5. The creation of scientific and ethical responses to challenges identified in organisations and society, 
    6. The expansion of the frontiers of knowledge through innovation, and 
    7. A commitment to quality administrative and academic support services, professionally and effectively.

  3. This institutional rules and other student information letters sent from the Research Department to students during their research tenure at MANCOSA shall govern the terms incorporated herein.

  4. Copyright of research ̶When a programme at MANCOSA for which a student is registered leads directly to the production of original material to which the student has made a contribution, ownership of all such intellectual property resides with MANCOSA. MANCOSA requires students to sign a formal acknowledgement in this regard, which will be made available prior to commencement of programme. All copyright of research and dissertations completed by students becomes the intellectual property of MANCOSA.

  5. Publication and/or display of project reports/dissertations ̶MANCOSA reserves the right to publish coursework carried out by students. For example, by placing copies in MANCOSA libraries or giving exposure to the research in the media.

  6. Workshops – The following rules apply to student attendance at workshops: 
    1. Students are requested to contact their relevant MANCOSA learning centre to confirm their programme schedules for their specific venues a week before the workshops. Workshop schedules may be subject to change without prior notice due to unforeseen circumstances. 
    2. Students are reminded to carry all relevant module study material on the 1st day of a workshop. 
    3. Students are encouraged to read all relevant modules prior to attending workshops in order to participate constructively in discussions. 
    4. Students are reminded that work on assignments should commence before attending workshops.
    5. Students are encouraged to interact with verified MANCOSA representatives for academic support, where needed. MANCOSA discourages the use of third party academic service providers, especially where they are used for unethical and illegal purposes. 
    6. No workshops will be held for any of the elective modules in the postgraduate programmes. These modules require self-directed learning. However, all academic queries may be directed to Student Services. 
    7. The full workshop programme schedules of the dates, places and venues are contained in the Programme Handbook. 
    8. Students must abide by venue rules, including no eating during workshop classes/sessions. 
    9. Facilitators are appointed by MANCOSA as per subject area expertise – students do not have the option of selecting their facilitators. 
    10. Depending on student numbers, MANCOSA reserves the right to hold classes. 
    11. Students are encouraged to complete the workshop evaluation forms. 
    12. Students must sign a register during each workshop.