1. The Registry Department captures all student information on the MANCOSA Student Information System, in line with the data privacy requirements of the Protection of Personal Information Act 4 of 2013.

  2. All study materials are dispatched to students once the Registry Department has confirmed that the student has met all the requirements for registration into the relevant programme.

  3. The onus is on the student to ensure that their contact details remain updated on the website.

  4. The Registration Confirmation Letter (RCL, pro forma invoice and any related documents are transmitted to the student electronically and where applicable, included in the study pack.

  5. The onus is on the student to ensure that they receive the correct study material and related documentation.

  6. Delays in the receipt of modules must be reported to the dispatch department. Students should refrain from requesting concessions if the above is not addressed.