In the event of the student experiencing difficulty accessing any of the MANCOSA electronic facilities, queries must be forwarded to Student Services via:
(i) Live Chat
Students are encouraged to interact with Student Services via Live Chat using either the MyMancosa or MancosaConnect student portals.
To log a query on the MyMancosa or MancosaConnect student portals, please follow the steps below:
Step 1: Login to the MyMancosa or MancosaConnect student portal
Step 2: Click “Live Chat” icon below
Or
(ii) Contact Student Services Call Centre
Students can call the Student Services call centre on 0861 800 000
Or
(iii) Log a ticket with Student Services
Students can ask for additional support by logging a ticket on Freshdesk
It should be noted that tickets logged on Freshdesk are subject to a 36 hour response time.
Please click here to view guide on how to log a ticket with Student Services.