MANCOSA has qualified academic faculty members appointed to ensure the highest standard of academic delivery to students. 

Their duties include: 

  • Preparation and delivery of the scheduled lectures via webinars and other online support mechanisms 
  • Telephonic support 
  • Email support 


In addition, students are able to obtain academic support by contacting the relevant tutor via the “Ask the Tutor” platform that is available on the MancosaConnect student portal.


All queries in this regard must be forwarded to Student Services via: 


(i) Live Chat 

Students are encouraged to interact with Student Services via Live Chat using either the MyMancosa or MancosaConnect student portals. 


To log a query on the MyMancosa or MancosaConnect student portals, please follow the steps below: 

Step 1: Login to the MyMancosa or MancosaConnect student portal 

Step 2: Click “Live Chat” icon below


Or 


(ii) Contact Student Services Call Centre 

Students can call the Student Services call centre on 0861 800 000


Or


(iii) Log a ticket with Student Services

Students can ask for additional support by logging a ticket on Freshdesk

It should be noted that tickets logged on Freshdesk are subject to a 36 hour response time.


Please click here to view guide on how to log a ticket with Student Services.