The Student Services department is the first point of contact for all administrative student queries. Every attempt will be made to deal with student queries as effectively as possible. Queries will be treated in confidence and no victimisation or discrimination of any kind will be tolerated against the complainant. Anonymous complaints against a person or persons will NOT be considered.
All queries in this regard must be forwarded to Student Services via:
(i) Live Chat
For quicker turnaround times on queries, students are encouraged to interact with Student Services via Live Chat using either the MyMancosa or MancosaConnect student portals.
To log a query on the MyMancosa or MancosaConnect student portals, please follow the steps below:
Step 1: Login to the MyMancosa or MancosaConnect student portal
Step 2: Click “Live Chat” icon below
Or
(ii) Contact Student Services Call Centre
Students can call the Student Services call centre on 0861 800 000
Or
(iii) Log a ticket with Student Services
Students can ask for additional support by logging a ticket on Freshdesk
It should be noted that tickets logged on Freshdesk are subject to a 48 hour response time.
Please click here to view guide on how to log a ticket with Student Services.